Terms and conditions

DELIVERY POLICY

Prices are ex-factory (Bogotá). Orders usually ship the business day after payment is confirmed, by motorcycle courier or carrier (Envía, Interrapidísimo). Shipping is paid by the customer and is not included in the order. Carrier delivery times depend on the destination city and become binding only once payment is received and confirmed.

Delivery times may be extended due to force majeure beyond our control.

PAYMENT POLICY

All prices are stated in Colombian pesos plus VAT. The minimum order is COP 500,000 before VAT, across one or several references, excluding shipping; custom-printed molds from 5,000 units; for other custom references, the minimum is confirmed in the quote. Payment is 100% in advance before dispatch, via Bre-B or bank transfer. ARTEPACK is authorized to send invoices by email or make them available online.

WARRANTY POLICY

The order number is the unique reference for complaints and claims. Quantity, incorrect-reference, or damage claims are accepted within two days of delivery. Functional, manufacturing, or hidden defects must be submitted in writing with photographs.

RESPONSIBILITY POLICY

Technical advice, instructions for use, and similar information are provided in good faith but do not create additional legal or contractual obligations.

Send complaints and claims to administrativo@artepack.co.